On the Xfinity remote (mine has a section with OK and 4 directional arrows, all silver colored) Press the silver down arrow Press the silver left arrow until the cartoon ballon icon is highlighted To turn on Closed Captioning (Subtitles) Select the column showing English None Subtitles To turn off Closed Captioning (Subtitles) Android phone or tablet: While a video is playing, tap the screen to see the player controls and then tap the CC button in the lower-right . 3. When the sidebar menu appears on your screen, scroll down and select Closed Captions. When the video playback options appear, navigate with the remote to "Subtitles.". This video features American Sign Language (ASL) for Deaf / hard of hearing. For other news regarding Closed captioning on Peacock, and XFinity - Comcast Television . Select Closed Captioning Options to edit text. "Closed Caption on Peacock," is about XFinity-Comcast TV Television and On Demand. Please allow 30 seconds for the subtitles to turn off. 4 Choose "Exit" if everything is done. Hello LisaStapleton1, I will be happy to help you solve this problem. Cox TV. You get the standard instruction to reset the settings but it's back every time. Android. Need Help? Once locked, a Parental Control PIN is required before you can access the Peacock app. 4. Configure a Closed Captioning Shortcut on Your Remote If so, is it solid or blinking? While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. Highlight Settings (the gear icon) and press "OK". Use the arrow buttons to scroll and select CC. When I launch a Peacock show on my tv, it says cc: ON. 6.7k. Press the button on your remote labeled CC, this should enable Closed Captions. 3 Highlight Closed Captioning. If you have X1. Comcast Customer Service supports TTY/TDD. Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. Changing Closed Caption Settings. No closed captioning. Stop, exit and restart the video. Like most CC systems, the Xfinity X1 allows you to control some closed captions by changing text size, the color, spacing and style. Online. Click Settings. 2 Highlight"Accessibility Settings" and hit "OK" button. We recommend checking the video in between steps to see if the sync issue is resolved. Select the option Closed Captioning. Take your remote control and press the Via button. read more. Navigate to Closed Captioning Setup using arrow keys and press OK/Select. I am on Peacock and want to get closed captioning. Turn Closed Captioning On or Off Using the Xfinity Voice Remote Closed Captioning (CC) can now be turned on or off using the Voice Remote. Went back to the control and it was back to None. (On some TV Boxes, this may be called Subtitle Setup instead. Please allow 30 seconds for the subtitles to turn off. Re: Closed Captioning always on. I see the icon in the lower left hand side and cannot get to it to - Answered by a verified TV Technician . If you remote doesn't have a CC button, Press the Menu button on your VIZIO remote. For me, subtitles already are set to Always On in Roku, and nothing happens in Peacock when I go to the Captions icon and select an option. When you are in peacock, you should have an option at the lower right corner of the screen on the title page of a show (before you start it playing) to select Option or Subtitles/language, and that is where you can turn on the captions or subtitle feature. Turn off closed captioning on Peacock. Then, scroll to the left text bubble icon and select/click None. This is only a lousy workaround and IDK if it's going to be repeatable, but after selecting the subtitle option I wanted in Peacock then closing and reentering the app, I returned to the movie I'd been . If you have a question or issue regarding Closed Captioning, email us at accessibility@comcast.com or call us at 1-855-270-0379. It was fine for a few months but recently I have had an issue where the closed captioning is stuck on, despite showing as off. Access the guide's Main Menu. Technician's Assistant: Can you see a light on the edge of your TV? However, there is no closed caption. Members. Select "Caption Settings" and select "Caption" to turn captions ON. Simply press and hold the microphone (Mic) button, and say "Closed Captions" or just "Captions." Acquaint yourself with the extended list of voice commands. There are several ways you can set parental controls for the Peacock app on X1/Flex. Tap the Closed Captioning toggle at the right-hand side of the screen to turn on Closed Captioning. Find and select the CC menu (on some models this option is displayed in its full name - Closed Captioning) As you can see . Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)? Here's how to turn on subtitles during playback on Hulu. Navigate to the Close Captioning Options below Closed Captioning On/Off to change the style, font . Use the arrow keys to highlight Closed Captions and press the OK key on your . This will begin later in 2012 with the launch of a new closed . Using the right arrow, navigate to the settings gear icon. Look for Subtitles, and you can choose the subtitle you want or turn it off. I can't turn off the closed captioning on my Visio tv but when I press the CC button nothing happens and I don't see any cc option. To turn on audio descriptions, click an option under "Audio", and choose the audio language you want. Here's how it works: When the video on Peacock TV starts playing, press the "Menu" button on the remote. Press the left or right arrow button to set the closed caption feature to off or on. If you see the letters "CC" on the right side of the screen, go there to toggle the closed . Choose the "subtitle language" to turn it on or click on the "Off" button. For devices running iOS 7 or older select the Settings icon on your home screen, then select Videos. It's a daily chore. For other news regarding Closed Caption on Peacock, and XFinity - Comcast and On Demand, see our recommended . Like this: Select the B key on your remote to access Accessibility. Peacock is both advertising and subscription-supported. Other than rare exceptions, such as trailers, subtitles are available on our content across all platforms. If the video you're watching still has subtitles, you can usually find the options to disable them by doing one of the following: Press the Down button. Once your program begins playing, tap anywhere on the screen to display the playback controls. We want to watch Yellowstone on Peacock how to I do that through our Comcast account? Select a movie or TV Show. Also, how do you add closed captions? Select Closed Captioning and press OK to enable it. Watching Psych episode2 and turned closed captioning b from None to English. Launch the Hulu app. Using the arrow keys, navigate to Setup and press OK/Select on the remote control. Learn how to turn closed captions on and off on your XFINITY X1 Operating System. Use your remote control's arrow buttons to Select HDTV Settings - this will open the full menu. Turn on Apple TV. "PEACOCK - CLOSED CAPTIONS," is about XFinity-Comcast TV Television and On Demand. Turn on Closed Captions and SDH. Yes. Turn off closed captioning on Peacock JA: Can you see a light on the edge of your TV? I can't turn off the closed captioning on my Visio tv but. Learn How to Set up Closed Captioning on Your Devices Press the left or right arrow button to set the closed caption feature to off or on. Choose the Off button under Subtitles and Captions. Select your equipment below for specific steps to change closed caption settings. On the Vizio Remote Control. Created Dec 8, 2018. For me, subtitles already are set to Always On in Roku, and nothing happens in Peacock when I go to the Captions icon and select an option. Neither. Turn on your TV and press Menu on your Samsung remote. On your remote control press the INFO button. Simply press and hold the microphone (Mic) button, and say "Closed Captions" or just "Captions." Acquaint yourself with the extended list of voice commands. Mini Box / DTA. Reply. First, you'll need to find the CC menu: Turn your television set on. Any ideas why my closed caption doesn't work on Peacock? If so, is it solid or blinking? Technician's Assistant: Is there anything else the TV Expert should know before I connect you? You will be able to see different options. Tap the Closed Captioning toggle at the right-hand side of the screen to turn on Closed Captioning. Press Ok to change Closed Captioning: Off to Closed Captioning: On. To turn on closed captions, click an option under "Subtitles". Use the remote to press "Up" to turn on the subtitles, and "Down" to turn them . I hope you can help, Thanks! Simply tap Closed Captioning toggle again to turn it off. To deactivate or activate the subtitles from the computer. Step 1: Choose the Settings icon from the home screen of your Apple TV. Josh. Comcast Customer Service supports TTY/TDD. Control the closed caption options and features for your TV service. 3 Kudos. 300. I was a cable customer for years and turning it on and off as similar I went into settings and toggled it off, went back . Creamery. If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. Turn On Captions in Hulu. I don't have a problem with other apps. 10,596 satisfied customers. Now, press OK when it turns yellow. For clients using Dish, the process of turning closed captioning on is also simple, with just one change depending on what remote control you have. Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. This provides the video player a chance to retrieve the caption . While playing video on Peacock, press down on your remote control and move to the left until you get to the rectangular icon. Toggle off Closed Captions. 06-16-2020 02:19 PM. r/peacock. Peacock is the premium video streaming service run by NBC Universal. Hit xfinity button on your remote then follow with arrows to scroll around the screen and OK button to select menus/options http://bit.ly/mrhackioDONATE PayPal: hello@mrhack.iohttps://www.patreon.com/mrhack BUSINESS INQUIRIES hello@mrhack.ioWEBSITE. If they don't fix it soon they really Skkkk. Pause the video. I did work the other day with episode 1. Select Accessibility from the General menu. Closed captioning (which Peacock also refers to as subtitles) is available for content on Peacock. Once your program begins playing, tap anywhere on the . Lock TV-MA content under Settings > Parental Controls > TV Rating Locks. Select Exit to close the menu. If you notice that closed captioning or subtitles are not working or are out of sync with the video, please try the following steps in the order listed below. Thanks, The xfinity remote won't work for this purpose, you'll need to use the samsung remote as that is the source of the app/content. Select Caption Mode . Closed captioning can be customized to provide different sizing, font, and color options by . At Peacock, we're committed to supporting our customers with accessibility needs and to making our website and products easier for everyone to use. Customer: . Closed Captioning is stuck on on Flex Box. Press the Xfinity button on the remote control. Then, scroll to the left text bubble icon and select/click None. If you have a question or issue regarding Closed Captioning, email us at accessibility@comcast.com or call us at 1-855-270-0379. Click on the Subtitles tab. "Closed captioning on Peacock," is about XFinity-Comcast Television. For some applications, you may need to launch the application (begin watching content) and then press CC. SUBSCRIBE TO THIS CHANNEL! Note: You cannot turn on closed captions via your Flex device settings. Notes: r/peacock. Simply press the "CC" button. Press "OK" to toggle the feature to "On" or "Off". I moved recently and opted for the flex box streaming. Now I have a Comcast adapter pluggted in and still . Go to the Settings button in the bottom right. You may have to press the down arrow to navigate to the second menu screen to find this item.) While watching a program that has closed captions enabled, hit the button on your Xfinity remote to pause it. Here are the three steps to follow: You can block access to the Peacock app using an Application Lock. Turn Captions On or Off Using the X1 Accessibility Settings Menu. You should change the channel and trigger the changes. If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. Simply tap Closed Captioning toggle again to turn it off. Press the Xfinity button on the remote control while viewing any screen to go to the Main Menu. Find Solutions, share knowledge and get answers from customers and experts. Level 7. Highlight the "CC" icon. Turn on subtitles. 1 Click the Xfinity button. Using the down arrow, navigate to the Languages menu. When the video playback options appear, navigate with the remote to "Subtitles." Choose the. Contour. Youtube doesn't work either, but I'm ok with that. The closed captioning may be a hidden menu at the bottom of the screen. I have tried to get help in from Peacock directly about this, but with no success. On your Fire TV remote, press the left button on the directional circle. When the video on Peacock TV starts playing, press the "Menu" button on the remote. Contour.